We wish to provide you with an absolutely hassle-free purchase experience.
We would like to tell you that all the products on Dhonk.com are ethically made in small batches at our craft studio cum training centre by village women from rural Ranthambhore. In the unlikely event that any product you have purchased from us is not received in good condition, is damaged or defective, customers may exchange the unused product, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.
Possible resolution could be Replacement or Exchange or gift card.
If you have received an item in a 'Damaged' or 'Defective' condition, you may request a replacement at no extra cost.
- Returns are covered by the 15 Day Replacement Guarantee
- The buyer needs to intimate dhonk.com within 15(fifteen) days of receipt of goods about the reason for seeking replacement.
- Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.
Procedure for return of products
- Please contact us either on phone or through email and provide the Order id details. Alternatively, you can click on the return order link in the footer and fill the required details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that the product return is initiated within 15 days of receipt of the article.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We do not charge extra for returns and all replacements/pickups are done free of cost.
- We support Replacement across categories in case of damaged item. In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by our policies of our payment partner.
- Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same.
- Made-to-order/custom products cannot be replaced or returned.
- After confirmation of order from our customer support team, products are couriered within three business working days.
- Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.
- We have tied up with FedEx, DHL, Speed Post for shipping our products.
- Delivery charge vary depending on the value of the shopping cart. We charge a sum of Rs 150/- for each order below or equal to Rs 2000/-. There is no shipping charge for orders having value greater than Rs 2000/-
- Custom duty charges, if any in your country, will be borne by customer.